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Help Scout is a global remote company that provides email-based customer support platform, knowledge base tool, and embeddable search/contact widget. Founded in 2011, it serves over 10,000 customers across more than 140 countries and has a non-commission sales team.
Remote work, also known as telework or work from home (WFH), is the practice of working from one's home or another space rather than from an office. Learn about the origins, benefits, drawbacks and trends of remote work, especially during the COVID-19 pandemic.
For premium support please call: 800-290-4726 more ways to ... but the fully in-person workweek is almost extinct ... remote job listings on ZipRecruiter receive triple the number of applications ...
Technical support is a customer service that advises and assists users with technical products. It can be done online, by phone, or through chat, and it can be outsourced or in-house. Learn about the different tiers of technical support and their roles and responsibilities.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
A work-at-home scheme is a get-rich-quick scam that extorts money from victims by offering fake employment opportunities at home. Learn about the history, types, and consequences of such schemes, and how to avoid them.
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