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2. Conversational commerce - Wikipedia

   en.wikipedia.org/wiki/Conversational_commerce

   Conversational commerce is e-commerce done via various means of conversation (live support on e-commerce Web sites, online chat using messaging apps, chatbots on messaging apps or websites, voice assistants) and using technology such as: speech recognition, speaker recognition (voice biometrics), natural language processing and artificial ...

3. Chatbot - Wikipedia

   en.wikipedia.org/wiki/Chatbot

   A chatbot (originally chatterbot) is a software application or web interface that is designed to mimic human conversation through text or voice interactions.

4. Delivery firm’s AI chatbot swears at customer and ... - AOL

   www.aol.com/delivery-firm-ai-chatbot-swears...

   Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing. It’s utterly useless at answering any queries, and when asked, it happily produced a poem about how...

5. List of chatbots - Wikipedia

   en.wikipedia.org/wiki/List_of_chatbots

   Such chatbots often use deep learning and natural language processing, but simpler chatbots have existed for decades. This list of chatbots is a general overview of notable chatbot applications and web interfaces.

6. Delivery Firm's AI Chatbot Goes Rogue, Curses at Customer and ...

   www.aol.com/delivery-firms-ai-chatbot-goes...

   An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting by a frustrated customer.

7. OpenAI’s ChatGPT Heads to Retail Customer Service via Linc

   www.aol.com/lifestyle/openai-chatgpt-heads...

   The announcement pointed to product inquiries, questions about service policies and brand stories, to name a few areas where “generative AI dramatically improves the conversation quality.”

8. Text (company) - Wikipedia

   en.wikipedia.org/wiki/Text_(company)

   Text (formerly LiveChat Software, WSE: TXT) [4] is a customer service software company. [5] It provides programmable tools for making B2B and B2C communication functions using its web service APIs [6]. It is also making software as a service products related to artificial intelligence, customer support, e-commerce, and lead generation.

9. The corporate conversation around AI is changing: Morning ...

   www.aol.com/finance/corporate-conversation...

   For instance, we make progress creating what we term a digital front door, which will use AI in our website and service center kiosks to answer basic questions from patients, reducing workload...

10. Yellow.ai - Wikipedia

    en.wikipedia.org/wiki/Yellow.ai

    Yellow.ai, formerly Yellow Messenger, is a multinational company headquartered in San Mateo, California focused on customer service automation. [2] It was founded in 2016 and provides an AI platform for automating customer support experiences across chat and voice. The platform supports more than 135 languages across more than 35 channels.

11. Applications of artificial intelligence - Wikipedia

    en.wikipedia.org/wiki/Applications_of_artificial...

    Online and telephone customer service An automated online assistant providing customer service on a web page. AI underlies avatars (automated online assistants) on web pages. It can reduce operation and training costs. Pypestream automated customer service for its mobile application to streamline communication with customers.