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2. Software requirements specification - Wikipedia

   en.wikipedia.org/wiki/Software_requirements...

   A software requirements specification (SRS) is a description of a software system to be developed.It is modeled after the business requirements specification.The software requirements specification lays out functional and non-functional requirements, and it may include a set of use cases that describe user interactions that the software must provide to the user for perfect interaction.

3. Customer engagement - Wikipedia

   en.wikipedia.org/wiki/Customer_engagement

   Customer self-service: Help them create a customer service FAQ in wiki or blog format. Create a blog where technical support staff and customers can communicate directly. Product co-development: Create a blog where product developers and consumers can communicate directly.

4. Customer to customer - Wikipedia

   en.wikipedia.org/wiki/Customer_to_customer

   Since the customer to customer marketing strategy is strongly focused on serving the customer, the business model of Craigslist is simple: serve the customer first. Utilizing this model, Craigslist has developed into a prime example of a customer to customer driven 'machine', which focuses on the customer selling to the customer.

5. Business Model Canvas - Wikipedia

   en.wikipedia.org/wiki/Business_Model_Canvas

   The Business Model Canvas is a strategic management template used for developing new business models and documenting existing ones. [2] [3] It offers a visual chart with elements describing a firm's or product's value proposition, [4] infrastructure, customers, and finances, [1] assisting businesses to align their activities by illustrating potential trade-offs.

6. Customer experience - Wikipedia

   en.wikipedia.org/wiki/Customer_experience

   Due to the shift in customer experience, in 2014 Wolny & Charoensuksai highlight three behaviours that show how decisions can be made in this digital journey. The Zero Moment of truth is the first interaction a customer has in connection with a service or product. This moment affects the consumer's choice to explore a product further or not at all.

7. Service provider - Wikipedia

   en.wikipedia.org/wiki/Service_provider

   A service provider (SP) is an organization that provides services, such as consulting, legal, real estate, communications, storage, and processing services, ...